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Thank you for visiting and shopping at Douglass Motors. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days and sent by standard delivery. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Surcharges will apply to Europe, off-shore islands (Isle of White, Isle of Man etc), Northern Ireland and Southern Ireland.
Surcharges will apply for items over 1.6m.
Shipment to P.O. Boxes and Other Addresses
Douglass Motors ships to addresses within the UK, and Europe. At this time we do not currently ship to P.O. Boxes.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Douglass Motors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Douglass Motor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK and Europe.