Delivery Information & Refunds
Delivery costs are dependant on the size, shape and cost of orders placed therefore to get an accurate postage estimate please get in touch by either:
Phone: 01258 840889
We are happy to accept and refund returns based upon the following:
- Refunds will only be considered when the item/s is returned to us.
- Goods that are faulty due to manufacture will be replaced or refunded at your choice.
- Goods damaged in transit will be subject to inspection and replaced once liabilty has been proven (please try and check the condition of goods, importantly for packaging damage when you are signing for it).
- Damaged in transit goods: We will endeavour to replace any goods damaged in transit ASAP. If we cannot replace within a reasonable amount of time a refund will be given. But if we can replace within a fair amount of time and a refund is insisted upon, we may, at the discretion of the Directors, issue a refund although in this case carriage charges will not be refunded.
- Non stock items that are special orders are non refundable.
- Incorrectly ordered goods are non refundable.
- No longer required/wanted goods are non refundable